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Delivery Information

UK DELIVERY

Delivery within the UK would be £6.50 for orders under £50.00. 

Free UK delivery would be offered with orders over £50.00.

Orders may be sent in one or more delivery and a signature may be required.  All UK orders will be sent by Royal Mail.

In the unlikely event that your order does not arrive, please wait 28 days before submitting a claim to us, we are unable to despatch a replacement or issue a refund until this period of time has elapsed.  If you have ordered a large item please check that your local post office is not holding it for collection or redelivery if nobody was at home to accept the item, when delivery was initially attempted.  If Royal Mail are unable to deliver your order for any reason our address is on all items and will be returned to us.

Around the Christmas Season or in adverse weather these timescales may have to be extended, but we will take guidance from Royal Mail should that situation arise.  Estimated delivery time once order is dispatched should be within 7 working days, but please allow up to 28 days.

EUROPEAN AND INTERNATIONAL DELIVERY

Non UK delivery would be charged at a flat rate of £10.00 per order.

Orders may be sent in one or more delivery and a signature may be required.  International mail will be sent by Royal Mail Airmail, but the actual delivery of your items will be the responsibility of the postal service in the country the items are going to.  Estimated delivery time once order is dispatched should be within 14 working days, but please allow up to 28 days.

Please wait 28 days before submitting a claim to us, as we are unable to despatch a replacement or issue a refund until this period of time has elapsed.  If your order was unable to be delivered for any reason, our address is on all items and will be returned to us.

 In adverse weather these timescales may have to be extended but we will take guidance from Royal Mail should that situation arise.

When ordering goods from us for delivery outside of the European Union, you may be subject to import duties and taxes, which are levied once the package reaches your country.  We have no control over these charges and they must be borne by you.  We would also like our International Customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.  If you have any doubts, please check with your local authorities before placing any order.

DELIVERY EXCLUSIONS

Unfortunately, we DO NOT ship parcels to PO (BFPO) boxes.

PACKAGING

John O’ Groats Crafts Ltd is very conscious of the environment we are all privileged to live in.  With this in mind, we recycle as much as possible, all the boxes and packaging we receive our merchandise in from our suppliers by re-using them to send your orders to you.

John O'Groats Crafts Limited, Roadside, John O'Groats, Wick, KW1 4YR
Company Number: SC051634
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