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Terms & Conditions

John O’ Groats Crafts Ltd is the supplier of the goods on this website.  Our postal address is John O’ Groats Crafts Ltd, First and Last, John O’ Groats, Caithness   KW1 4YR Scotland.

Our email address is info@buyscottishgiftsonline.co.uk

Company Registration Number - SCO51634

VAT Registration Number – 267 2571 41

It is important that you read and understand these terms and conditions before you use our site. Please check back regularly to see if we have changed or updated any of the pages that could affect you.


All details and descriptions of products appearing on our site are correct at the time of input.  Although we aim to keep our site as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.  The images of the Products on our site are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.


Delivery costs be calculated at the checkout based on your delivery country.  Go to our Delivery Policy for more details.  We aim to despatch orders within five working days (Monday to Friday), provided the items are in stock and we have no queries that require us to contact you by email to resolve.  We try to keep the stock availability as up to date as possible but there may be occasions when we have sold out of items that are showing as available on the site as we pick our stock from our shop, in which case, if possible, a substitute will be offered to the Customer.  If this does not suit the Customer, a credit payment will be applied.  Please allow 28 days for delivery of your order.  We will confirm by email when your order has been despatched.


We must receive full, cleared payment for an order before we despatch the goods.  You can pay using any major credit or debit cards securely using our Worldpay service.  The transaction will show on your credit card statement as John O’ Groats Crafts Ltd.  All transactions are subject to validation checks and authorisation by the card issuer.  

Security checks will be made with the card issuing Bank prior to despatch of goods and we reserve the right to refuse any order.  If you are placing an order with us from outside the UK please advise your bank of the transaction as this could prevent any delays with the authorisation of the payment.  Payment will not be taken from your card until the day the order is despatched.  Any payment details will be dealt with according to PCI DSS procedures.


The price you pay is the price on our website at the time we receive your order.  All prices are quoted in Pounds Sterling (£) and include Value Added Tax (VAT) (where applicable) at the appropriate current rates.

Please note that any Import Duty or Local Taxes will be the responsibility of the Purchaser.


Your right to cancel an order starts the moment you place it and ends 14 days from the day you receive the goods.  To cancel you must inform us in writing by email and return the goods to us within 14 days in a re-saleable condition AT YOUR OWN RISK AND COST, you should obtain proof of posting should we require it.  You will receive a refund of the original cost paid of the returned goods to your credit/debit card within 14 days of us receiving the returned goods.  A deduction will be made if the value of the goods has been reduced as a result of you handling them more than was necessary.  We cannot accept the return of perishable items such as sweets and chocolates or any other item if the seal on the wrappings have been broke.


 In the unlikely event your goods are received damaged or faulty, please inform us in writing by email or letter within 24 hours and we will arrange for the damaged item(s) to be collected and replaced at our expense.  If this isn't practical we will ask for a photo of the damaged item to be emailed to us before we dispatch a replacement.


You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. John O’ Groats Crafts Ltd shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

John O’ Groats Crafts Ltd shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.


Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with www.buyscottishgiftsonline.co.uk or using this Web site as a shopping resource. Any other use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or republication--without the prior written permission of John O’ Groats Crafts Ltd is strictly prohibited.

Your use of this website is governed by these Terms and Conditions.  By placing an order on this website you agree to be bound by the Terms and Conditions. The contract to purchase shall be concluded in English.  Scottish Law will govern the contract between us.  We may make changes to the above Terms and Conditions without informing you, however these changes will only affect any subsequent orders you place with us.

John O'Groats Crafts Limited, Roadside, John O'Groats, Wick, KW1 4YR
Company Number: SC051634
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